“… We know that the size of the federal public service has grown by 24 per cent over the last eight years and spending on outside consultants has increased by a third over the past five years. But growth in the size of the federal government and the scale of government spending has not improved access to government programs and services. Public-opinion surveys report a growing frustration over the deteriorating level of federal government services: Nearly 50 per cent of Canadians report that they are “very unsatisfied” or “unsatisfied” with the services the federal government provides. We need to go below the surface to understand why.”
