Travellers say they’re frustrated by long wait times to book hotel quarantines and chaotic service during their stays.
Raymond Truesdale recorded a now-viral video of a crowd of hotel guests yelling at staff in a government-sanctioned hotel in Toronto on Friday. They said they hadn’t been fed for hours and weren’t getting clear answers from the front desk.
“It was a boondoggle. Pandemonium. You could see people really frustrated and I don’t blame them” he told CTV News in a video interview.
