Many Freshii customers have already encountered “Percy.”
The video-calling device is attached to cash registers at a select few Freshii locations across Ontario, and it lights up when customers approach the counter.
On the other end of the screen is a cashier wearing a headset, ready to take orders. Unlike the Freshii workers that wrap burritos and mop floors, these “virtual” workers are nowhere near the store. Instead, at least some of them process orders from a Nicaraguan call centre nearly 6,000 km away, where they earn much less than Ontario’s minimum wage.
Don’t worry. With mass immigration people will be begging for less right here in Canada and Freshii will reshore.
