I deferred my holiday because of lockdown but now the owner refuses to accept vaccinated guests – and has kept my money
Before the pandemic, I booked a £2,000 retreat, hanging out with horses on a Canadian ranch, for May 2020. When lockdowns began, the ranch informed customers that no refunds would be given but that bookings would be honoured when they were ready and able to travel again. I knew they were a small family business so I accepted that. Now I’ve received a newsletter stating that vaccinated customers are not welcome as the vaccine could transfer to the animals. The ranch owner declares that we will not receive refunds because the business is “nearly bankrupt” and suggests we sell our holiday to someone unvaccinated.
