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M&S worker successfully sues over ‘traumatic’ confrontation with shopper who refused to wear a mask

An M&S worker successfully sued the company for sacking her when she went off sick after confronting a maskless shopper.

Deborah Daisy was verbally abused by the “aggressive” man while working for the retail giant in November 2020, an employment tribunal heard.

The hearing was told this “traumatic” event affected her mental health and brought back past incidents, namely an armed robbery and her chasing a shoplifter out of the shop to a bus stop.

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