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What’s gone wrong with passports, airports and basic federal services? How a perfect storm swamped Canada’s bureaucracy

The only passport office in Ottawa lives in a dingy strip mall that seems ready to collapse from low self-esteem. A sign posted on the exterior doors commands, ominously, “FORM ONE LINE HERE. DOOR UNLOCKS AUTOMATICALLY AT 0700.” The mall now seems to exist only for the unfortunate souls who come to wait. There’s a tiny photo lab that rapidly prints passport photos for people found to be wearing the wrong facial expression or shirt colour, and a dentist office with a large, futile sign asking people not to block the entrance.

Thank you Shortcake for getting our passports renewed for ten years.

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