My cat woke me at 3:30 am so I am going to talk about me.
I quit Bell internet last month and signed on with Beanfield.
As per Bell instructions I acquired Purolator shipping labels to return my Bell rental equipment and sent their gear on its merry way on May 29 2024.
Friday I received a letter – Action Required: Return of Bell Equipment
It stated that if I did not return the equipment by June 14 they would charge me 199.00 dollars per item.
The letter provided instructions for the return and a new Purolator shipping label.
I was taken aback, Bell was threatening to ding me for 600.00 bucks for equipment I had already sent back.
Equipment that Bell itself acknowledged I had returned on their MyBill account page.
I initiated a chat, after confusing their incompetent Chatbot I was finally put in touch with a human.
After providing the Purolator tracking number and pointing out the MyBill return acknowledgement the support person attempted to gaslight me.
The agent stated I had received a “Thank You” letter for the return of the equipment.
I pointed out that the letter I received began – Action Required: Return of Bell Equipment and nowhere in the letter did the words “Thank you” appear.
It was in fact a flat out threat to extort money from me despite doing everything right.
After several more attempts to have me not believe my lying eyes he gave up.
I then demanded that I be provided an address to invoice Bell for my time and trauma over being wrongfully accused.
I am waiting to hear back from the “Manager.”
PS. Beanfield – huge savings great service to date.
