Machine empathy can’t replace the real thing
Last fall, Natasha started using ChatGPT to manage her adult son’s mental health needs. A crisis had sent him to a month-long residential program. Her son has learning disabilities, and has struggled with depression since he was twelve. “The in-patient program sent him home with a “huge book” of therapy materials,” Natasha, a New York-based nutrition expert, recalls, “but he struggled to interact with it. We decided to feed that into ChatGPT.”
