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Coffee shops, retail stores, even hotels are ditching humans to serve you better

Vandhana Mohanraj and her partner Faisal Fakhani had just finished their regular grocery run when the couple decided to stop for coffee.

At the storefront for the fledgling Caffeo shop in downtown Toronto, Mohanraj punched in her choice – a vanilla latte – and tapped her card on the payment pad. Then the café’s “barista” went to work.

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