Doyle said in his experience, self-checkout thieves tend to be average shoppers looking to cut down their bill.
For Brian Simpson, a recent routine shopping trip to a Canadian Tire store in Toronto turned into an unsettling experience. He says after paying for his items at a self-checkout, a security guard blocked him from exiting and demanded to see his receipt.
“It made me feel like a suspect, like I had done something wrong,” Simpson said. “I don’t like that they’re … painting us all with the same brush, that they’re assuming that everyone who uses self-checkout is going to steal.”
