NHS 999 operators have been told to ask callers their preferred pronouns to avoid misgendering them based on the sound of their voices.
Call-centre staff should also not use Sir or Madam, with one ambulance trust stating preferred pronouns should be sought even in emergencies so the experience is less stressful for trans patients.
Others say birth sex is often irrelevant to care, so operators can use patients’ self-identified gender.
h/t Mauser
